Customer Care
We care about our customers here at UN/ALTERED if you have any issues please feel free to contact us and someone will get back to you as soon as possible.
Expect a reply within 24 hours of your query.
Returns
You have 20 days from the day of purchase to return your leggings. We cannot refund products that have damage, stains or signs of wear. Once processed refunds can take up to 5 working days.
Need help?
Frequently Asked Questions
FAQ's
Yes we do offer world wide shipping, check out our shipping page for more information on delivery times & customs.
To start your return process please head over to our returns portal here.
You have 20 days to return your items from the date of purchase. We do not accept returns if they have the following - signs of wear, stains, damage.
To start a return click here
We aim to pack orders the same day they are made, but during our busy periods this may not be possible. Orders are usually dispatched from our warehouse within 24-48 hours of the order being made. All standard shipping options are sent via Royal Mail 1st class delivery. This usually takes 3-4 working days.
As our leggings are a super buttery soft feel with added stretch we always advice if you are between sizes - For example 10-12 but want a nice compressive fit then size down to a S.
If the band is rolling on your stomach area then this would mean you need a size up.